Privacy and Data Policy

At Dudespin we respect your privacy and take steps to protect the personal information you share with us. This Privacy Policy explains what information we collect when you use our site, how we use and store it, who we may share it with, and the choices available to you. It applies to account holders and visitors from Canada and other jurisdictions where we operate.

Types of data we collect

Personal data

When you register an account or contact us we collect personal information such as your name, email address, date of birth, postal address, phone number, and identity documents where verification is required. We also store account credentials and communication preferences.

Technical data

We collect device and connection information including IP address, browser type, operating system, device identifiers, and language settings. This helps us secure accounts, improve site performance, and detect suspicious activity.

Transactional data

We record payment and transaction details related to deposits, wagers, wins, and withdrawals. This includes payment method identifiers, transaction amounts, currency choices, and timestamps needed for account management and fraud prevention.

User activity

We log actions taken on the site such as games played, session duration, bet history, bonus activity, and support interactions. These records are used for account security, dispute resolution, and to provide a functional service.

How we use information

We use your information to create and maintain your account, process payments, verify identity, prevent fraud, and comply with legal obligations. We also use data to provide customer support, handle disputes, improve service reliability, run security checks, and send administrative messages. Where you consent, we may send marketing communications and promotional offers; you may opt out at any time.

Data protection practices

We protect your information using technical and organisational measures such as encryption over HTTPS, access controls, secure storage, and regular audits. Only authorised staff and service providers have access to personal information on a need-to-know basis. We regularly review our security practices to address new risks.

Cookies and tracking technologies

We use cookies, local storage, and similar technologies to enable essential site functions, remember preferences, and analyse site usage. Third-party analytics and advertising partners may set cookies to measure performance and deliver relevant content. You can manage cookie settings through your browser or the cookie controls on our site.

Information sharing and third parties

We share information with trusted third parties that help operate our service, including payment processors, identity verification providers, fraud prevention services, analytics vendors, and customer support partners. We may disclose information where required by law or to protect our rights and safety. Where possible we require partners to protect data and limit use to the purposes agreed.

User rights and choices

You have the right to access the personal information we hold about you, request corrections, and request deletion where permitted by law. You can also withdraw consent for marketing communications and manage cookie preferences. For access or correction requests please contact our support team through the site. If you remain unsatisfied you may contact a relevant privacy authority in your province or territory.

Access, correction and deletion

To request access, correction, or deletion, log in to your account and use the account settings or contact support. We will respond in accordance with applicable law and may retain certain information if required for legal, tax, or security reasons.

Privacy policy updates

We may update this Privacy Policy from time to time. When material changes occur we will post an updated version on the site with the effective date. Continued use of our services after changes indicates acceptance of the revised policy.